Subscription Billing, Refund & Cancellation Policy
Effective date: November 12, 2026
This policy explains how billing, cancellation and refunds work for AI Reviews plans provided by 8978 Tech & Digital Group, Inc., doing business as AI Reviews ("AI Reviews," "we," "us"). It forms part of our Terms and Conditions.
1. What this policy covers
This policy covers AI Reviews plans that we bill to you directly. It does not cover charges by Google, Meta, mobile carriers or other services you use, or plans billed by a partner (see section 6). A plan, order or written agreement you accept with us may set different terms for the services it covers, subject to the law.
2. How paid plans are set up
- Our paid plans and their monthly prices are shown on our Pricing page. AI Reviews does not offer free plans.
- We set up your plan with you and send you a secure payment link from our payment processor. The payment page shows the plan, monthly price, any setup or usage charges and applicable taxes before you pay. By completing payment you authorize the recurring monthly charge to your card.
- Plans are month to month unless your order says otherwise, are billed in advance and renew each month until you cancel.
3. How to cancel
Email policies@8978tech.com from the email address on your account and tell us you want to cancel. We may ask you to confirm the request to protect your account. We will reply to confirm your cancellation and the date your paid access ends. Please keep that confirmation.
4. What happens when you cancel
- Cancellation stops the next renewal. You are not charged again after the cancellation takes effect.
- Your paid features stay available until the end of the billing period you have already paid for.
- When that period ends, your account is paused and its features stop. We do not move cancelled accounts to a free plan.
- Reviews on Google, Facebook and other review sites stay on those sites. Automatic replies, invitations, widgets and other paid features stop. Ask us before your paid period ends if you want an export of your data.
5. Refunds
Fees already paid are not refundable, including for unused time or partial months, except where the law requires a refund or we agree to one in writing. This does not limit your rights if you were charged without authorization, charged the wrong amount or charged twice; contact us promptly with the charge date and amount (never send a full card number) and we will investigate and correct any billing error.
6. Partner plans
If your AI Reviews account is included with a plan from a partner, such as a Local Food Reviews listing plan, the partner bills you and its billing, cancellation and refund terms apply. Your AI Reviews features follow your partner plan; if that plan ends, your AI Reviews account is paused.
7. Upgrades and downgrades
- Upgrades take effect right away. When you upgrade, your payment card is charged the difference between your current plan and the new plan at that time, and the new plan's price applies from your next billing date.
- Downgrades take effect on your next billing date; you keep your current plan's features until then, and downgrades are not refunded.
- We confirm every plan change and its price by email.
8. Price changes
We will give you at least 30 days' notice by email before a price change applies to you. A price change does not apply to a period you have already paid for.
9. Late or failed payments
If a payment is late or fails, we will contact you. If it is not resolved, we may pause paid features until payment is made. Taxes are added where required.
10. Reactivation
If you return after your plan ends, current plans, prices and features apply. Previous promotions or settings may not carry over.
Contact
8978 Tech & Digital Group, Inc., doing business as AI Reviews · 110 16th Street, Suite 1460, Denver, Colorado 80202, United States · policies@8978tech.com
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